Legal

Terms of Service

Last updated: July 2, 2026

1. Who these terms are between

These Terms of Service (the "Terms") form a binding agreement between you (the "Client") and Velogics (operating the web studio at velogics.studio; "we," "us," "our"). They apply when you engage us for website design and development, SEO, custom software, or our monthly care plan, and to your use of this website. By approving a written quote or purchasing a plan, you agree to these Terms and our Privacy Policy. If you are accepting on behalf of a company, you represent that you have authority to bind that company.

2. What we do

  • Website builds - custom design and hand-coded development, delivered as a one-time fixed-price project.
  • Care plan - a flat monthly service covering hosting, maintenance (monitoring, backups, security, updates), organic SEO, small content edits, and priority support.
  • Custom software - web and mobile apps, internal tools, integrations, and automation, scoped and quoted per project.
  • AI add-ons - optional AI agents (e.g. AI Front Desk, AI Receptionist) we wire into your site; these are the Velogics product and are governed by its own terms (see §7).

3. Quotes, scope & changes

  • Every project starts with a free scoping call that produces a written specification covering scope, fixed price, timeline, and deliverables.
  • Work begins only after the written spec is approved by both parties. Minimum project size is $500.
  • Out-of-scope changes are handled as written change orders; the original spec controls until a change order is agreed.
  • Hourly engagements (where used in lieu of a fixed-price spec) are billed at $150/hr.
  • All prices are in CAD unless the quote says otherwise. Fees are exclusive of taxes; you are responsible for applicable sales taxes.

4. Website builds & payment

  • Build projects are one-time and fixed-price, payable per the schedule in your written quote.
  • You are responsible for providing the content, images, brand assets, and account access the spec requires, and for timely feedback at review points; extended delays may pause the timeline.
  • A build is complete when it matches the written spec. We will fix defects (things that don't work as specified) at no charge; new requests are change orders.

5. Care plan & early-bird pricing

  • The care plan is billed monthly in advance and covers the services listed on the pricing page: hosting, maintenance, organic SEO, small content edits, and priority support.
  • First year: discounted early-bird builds pair with the care plan for the first 12 months from launch - that pairing is what makes the reduced build price possible.
  • After the first year: the care plan is month-to-month; either party may cancel with 30 days' written notice, effective at the end of the current billing month.
  • Early-bird rates are locked in for as long as the plan remains continuously active. Lapsing or cancelling forfeits the early-bird rate.
  • Monthly fees are non-refundable, including for partial months, except where required by law.
  • If you cancel the care plan, we will hand over your site code and content and assist with migration to hosting you control (see §6).

6. Ownership & intellectual property

  • You own your site. On full payment, ownership of the site's code, design, and content we created for you transfers to you. You can take it anywhere - no platform lock-in.
  • Our tooling stays ours. Pre-existing Velogics frameworks, libraries, and internal tools embedded in a deliverable remain our property; you receive a perpetual, royalty-free licence to use them as part of your deliverable.
  • Your materials stay yours. You retain ownership of the content, images, and brand assets you provide, and you grant us a licence to use them to build and run your site.
  • Portfolio: we may show completed work (name, screenshots, a link) in our portfolio unless you ask us not to in writing.
  • Third-party components (fonts, stock images, open-source libraries) are licensed under their own terms, which pass through to you.

7. AI add-ons (the Velogics product)

The AI Front Desk, AI Receptionist, and related agents are a separate product operated by Velogics at velogics.ai and app.velogics.ai. If you add them to your site, your use of those agents (including billing, usage quotas, call recording, and messaging compliance) is governed by the Velogics product's own terms and privacy policy, presented when you activate the product. AI output can contain errors; you are responsible for reviewing AI-generated content before relying on it.

8. Hosting & service level

Care-plan sites are hosted on reputable managed infrastructure with SSL, monitoring, and backups. We work to keep your site fast and continuously online, but we do not control upstream providers (hosting platforms, DNS, domain registrars, third-party APIs) and are not liable for their outages. Scheduled maintenance will be communicated in advance where practicable.

9. No guaranteed outcomes

We build sites and run SEO the right way, but search engines, ad platforms, and AI answer engines are controlled by third parties. We do not guarantee specific rankings, traffic volumes, lead counts, or revenue outcomes, and no employee or agent is authorised to promise them. Beware of anyone who does.

10. Acceptable use

You may not use our services or a site we host for unlawful content or activity, deceptive practices, spam, malware, or content that infringes third-party rights. You are responsible for the legality of the content and claims on your site (including industry-specific advertising rules that apply to your business). Material violations may result in suspension of the care plan after notice.

11. Disclaimer of warranties

Except as expressly stated in these Terms or a written spec, our services and this website are provided "as is" without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, and non-infringement.

12. Indemnification

  • By you: you will defend and indemnify us against third-party claims arising from the content and materials you provide, your business's products or services, or your use of a deliverable in violation of law or these Terms.
  • By us: we will defend you against third-party claims that a deliverable, as we provided it, infringes an intellectual-property right, and pay damages finally awarded, provided you give prompt notice and cooperation. This does not cover materials you supplied or modifications made by others.

13. Limitation of liability

To the maximum extent permitted by law, neither party is liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, or data. Our total aggregate liability under these Terms is capped at the amount you paid us in the 12 months preceding the event giving rise to the claim. These limits do not apply to your payment obligations, either party's indemnity obligations, gross negligence or wilful misconduct, or liabilities that cannot be excluded by law.

14. Governing law & disputes

These Terms are governed by the laws of the State of Delaware, U.S.A., without regard to its conflict-of-laws principles. The parties consent to the exclusive jurisdiction of the state and federal courts located in New Castle County, Delaware, and waive any right to a jury trial. Clients may negotiate alternative provisions in a separately signed master services agreement.

15. Changes to these Terms

We may update these Terms from time to time. For material changes affecting an active care plan, we will give at least 30 days' notice by email before they take effect. A signed quote or spec always controls over these Terms where they conflict. Continued use of the care plan after the effective date constitutes acceptance; if you do not agree, you may cancel under §5.

16. Miscellaneous

  • Assignment: you may not assign these Terms without our consent. We may assign to an affiliate or in connection with a merger, acquisition, or sale of assets.
  • Force majeure: neither party is liable for delays or failures caused by events beyond reasonable control.
  • Entire agreement: these Terms, the Privacy Policy, and any signed quote, spec, or master services agreement constitute the entire agreement and supersede prior agreements on the same subject.
  • Severability: if any provision is unenforceable, the rest remains in effect.
  • No waiver: failure to enforce any provision is not a waiver of future enforcement.

17. Contact

Email: admin@velogics.ai
Phone: +1 (613) 383-5521